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商品編號： 9-803-069 出版日期： 2002/12/12 作者姓名： Hallowell, Roger;Knoop, Carin-Isabel;Bowen, David 商品類別： Service management 商品規格： 24p 再版日期： 2003/01/08 地域： France 產業： Accommodations 個案年度： 2002 - 2002
商品敘述：
Illustrates how Four Seasons manages hotels in countries with strong and distinct national cultures. Focuses on how the chain meets its exacting service standards in a variety of settings worldwide, with special attention on France.
涵蓋領域：
Advertising strategy;Global strategy;Hiring and recruitment;Organizational behavior;Service management;Organizational values
相關資料：
Case Teaching Note, (5-803-173), 9p, by Roger Hallowell;Spreadsheet Supplement, (XLS341), 0p, by Roger Hallowell, Carin-Isabel Knoop, David Bowen
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